Privacy Policy

With this declaration we inform you about data protection relevant aspects as well as about the measures taken to protect your rights. Brockhaus AG complies with the requirements of the Federal Data Protection Act (BDSG) and the EU Data Protection Basic Regulation (EU-DSGVO).

1. collection and use of personal data

1.1. basic

Your data is used solely to provide you with the greatest possible user-friendly, practical and secure Internet service. Personal data includes all information about the personal or factual circumstances of a specific or identifiable natural person, e.g. name, address, contact data, IP addresses, data volumes transferred, etc.

1.2. legal basis

  • a) The provision of this website with products and services: Contract initiation or fulfillment
  • b) Inquiries by mail, email or fax to us: Contract initiation or fulfillment
  • c) Links to other offers or evaluation of access: legitimate interest

1.3 Automatic processing by web page operation

The websites are operated by a provider in Western Europe (Amsterdam, Netherlands), who in turn stores the access to the system in so-called server logs for the operation of the website. The following data is usually collected for this purpose: IP addresses, timestamps of access, names of web pages, transferred data volumes, logouts or aborts, browser types, operating system information, referrer URLs. These data are not stored or evaluated by us. In the event of a justified suspicion of misuse based on concrete information, these log files can be subsequently checked.

1.4. data input by the website user

You can also use our website without any restrictions without entering personal data. If we collect personal data (contact form), we will inform you about the purpose, scope, legality, and possible disclosures and use this only for these purposes. The input of this data by you is voluntary.

2. use of the data

2.1. use for service provision

We use the collected and processed personal data exclusively for the purpose of providing our services under the user agreement concluded with you and for processing payments. We naturally observe all applicable data protection laws, in particular the Federal Data Protection Act/EU-DSGVO as well as the Telemedia Act (TMG).

2.2 Passing on to third parties

We do not pass on your personal data to third parties for marketing or similar purposes. Data will only be passed on if and insofar as this is necessary to implement the user agreement, if Brockhaus AG is legally obliged to do so or if it should be necessary to enforce the general terms of use or other agreements concluded with you as well as our rights and claims.

2.3. customer information by eMail

In the context of customer loyalty, we send current information to our customers in order to inform you about news and changes within our offer. This information is not to be confused with the general newsletters. If it concerns our offers and contains e.g. safety relevant points or important information from our house, then we can only process this by email. Please understand this.

3. cookies

Our website uses cookies to provide you with an effective and user-friendly experience. This makes the use of cookies necessary and justifies our legitimate interest in using this technology. Most browsers offer you the functionality to have the cookies used displayed.

If, however, you wish to prevent the use of cookies in general, your browser offers the option of preventing the acceptance and storage of new cookies. To find out how this works in your browser, please use the help function of the respective browser. However, we recommend that you leave the cookie functions switched on, as only then will you fully benefit from the high level of user comfort that we have set up for you. We do not create any user profiles from this user data collected by cookies.

4. web page evaluations or tools

We use the following analysis tool for the evaluation of our websites and describe it to you as follows:

4.1. Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google. We have also added the code "anonymizeIP" to Google Analytics on this website. This guarantees the masking of your IP address so that all data is collected anonymously. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services to website operators relating to website activity and internet usage. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plugin available at the following link:

As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from capturing data by clicking on this link. An opt-out cookie is set to prevent your data from being collected in the future when you visit this website. The opt-out cookie applies only to this browser and only to our website and is placed on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.

We continue to use Google Analytics to evaluate data from double-click cookies and AdWords for statistical purposes. If you do not want this to happen, you can deactivate it using the ad preferences manager (

If you wish to object to the survey, you can use and install a plug-in via the following link:

4.2. Google Maps

Our website integrates maps of the service "Google Maps" (Google LLC, USA). We have no access to the data collected here, e.g. location data or IP addresses of the user. As a rule, however, this data should not be collected without their consent (settings of your devices/browsers).

The data can be processed in the USA. The privacy policy of the service can be found here:

We have linked an opt-out description here:

5. security

Brockhaus AG uses technical and organizational security measures to ensure that your personal data is protected against loss, incorrect changes or unauthorized access by third parties. In any case, only authorized persons have access to the personal data, and this only to the extent that it is necessary within the framework of the above-mentioned purposes. The security measures are constantly adapted to the improved technical possibilities.

6. further information obligations

6.1. position responsible

BROCKHAUS AG, Lünen. Complete contact details see imprint.

6.2. Data Protection Officer

P2 Consult
Jürgen Golda
Wilhelm-Bläser-Str. 3c, D-59174 Kamen
Phone: +49 (0) 2307 28 74 488

6.3. Storage duration

We store your data as long as the purpose of the storage is maintained (inquiries, projects, contracts, etc.) If the purpose is no longer applicable or you withdraw your consent, your data will be deleted by the regular deletion run, unless legal retention periods need to be observed.

6.4. children

We will not knowingly collect and process data from children. If students make inquiries, we will only store the data if the express consent of guardians have. If data of children may then be stored, we will pass these on only in the context of the legal defaults. The term "children" includes definitions from national law and the legal provisions applicable in our country.

6.5. profiling of your data does not take place

An automatic decision making and/or profiling with your data does not take place with us.

6.6. Your rights

You can contact us at any time if you wish to request information, a deletion, a restriction or an objection. Please use the available contact data. Inquiries must be made in writing so that we can clearly identify the inquirer.

6.7. right of appeal

If you have justified doubts about our handling of your data, please inform us or contact the relevant supervisory authority.

6.8. Changes

We reserve the right to change this privacy statement from time to time. Therefore, we recommend that you review this statement regularly.

Privacy statement | Version 3.1 | valid from 15.05.2018